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How do I report vermin in my apartment?

Do I have to report being affected by vermin?
Yes, as soon as possible! Bugs belong in nature and not in your flat. If you suspect your flat is affected by vermin, you are bound by law to report it. They may spread to other flats, causing more trouble.

How do I file a report? 
When you suspect your flat is affected by vermin – make direct contact with us! Use the form at serviceanmälan or call ​Customer Service​​​ 040-31 33 00.
Examples of typical vermin are bed bugs, cockroaches, ants and silverfish.

When customer service has received my report – what happens next?
We will place a work order with our pest control company, and they will get in touch with you to make an appointment for the inspection/decontamination. Different kinds of vermin are dealt with in different ways. How the decontamination is carried out will depend on which kind is affecting you.

Do I have to pay for the decontamination?
No, being our customer, the service is free of charge – don’t hesitate to contact us if you suspect any vermin in your home.

Please note!
The most common kinds of vermin don’t like light. If you air the rooms, and let in lots of light, the vermin won’t thrive very well. Avoid having the Venetian blinds down or the curtains drawn in the daytime.